Commercial Tire Customer Service Advisor

Job Type

Full-time

Description

Take Ten Tire and Lube currently has an opportunity for a Customer Service Advisor who is energetic and team-oriented, bilingual a plus. Must have automotive repair and maintenance knowledge with experience in tire maintenance. This job is demanding and competitive, requiring someone with an upbeat attitude and a positive outlook.

The main job functions include satisfying customer and vehicle-related problems, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative activities.

Essential Functions

Promptly meet and greet every service customer in a friendly and courteous manner.

• Listen to customers' reason(s) for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy the customers' concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Maintain communication with the technicians and shop foreman regarding job status changes.
• Handle minor customer complaints and / or misunderstandings with courtesy, tact, and in a manner that does not further aggravate problems.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain to the customer work done, and collect payments.
• Strive to ensure that every customer is delighted with the shop's service.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training the Company offers.
• Perform other duties as required by management.
• Adhere at all times to company policies and legal regulations while conducting business.

Requirements

Experience and proven knowledge of all types of tires, including heavy-duty and commercial tires. Prior experience in customer service and sales.