What are the responsibilities and job description for the Customer Service Representative position at Takeover Marketing Management Group?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be essential in ensuring customer satisfaction and fostering long-term relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Perform data entry tasks to maintain up-to-date customer records and documentation.
- Conduct outbound calling to follow up on customer inquiries or provide additional information as needed.
- Assist clients with any issues or concerns, ensuring a high level of client service is maintained.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Support multilingual customers by providing assistance in English and other languages as required.
Qualifications
- Previous experience in customer service or client-facing roles is preferred.
- Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
- Proficiency in data entry with attention to detail for maintaining accurate records.
- Experience with cash handling procedures is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Bilingual or multilingual skills are highly desirable, enhancing our ability to serve diverse clientele.
- A positive attitude and a willingness to learn are essential for success in this role.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $700.00 - $1,325.00 per week
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Ability to Commute:
- Saint Louis, MO 63101 (Required)
Work Location: In person
Salary : $700 - $1,325
