IT Support Specialist (on-site)-Transportation Services

TAKKION is seeking an experienced and qualified IT Support Specialist to assist our organization in supporting users and maintaining our Microsoft environment.

Responsibilities:

• Respond to helpdesk requests via tickets, emails, and phone calls for support with SharePoint, Teams, Forms, and OneDrive.
• Configure and deploy laptops and tablets.
• Enroll tablets in Intune.
• Create and manage user accounts in Entra AD.
• Create and manage Teams groups and channels.
• Create and manage shared inboxes and delegated access in O365.
• Create and manage QR code-enabled custom forms.
• Perform regular security audits to ensure compliance with company policies and industry standards.
• Support users in setting up OneDrive to access shared files on SharePoint/Teams.
• Provide helpdesk management and oversight for SharePoint, Teams, and O365, including:
  • Maintaining and overseeing SharePoint environment administrative and operational helpdesk support functions.
  • Creating simple routing workflows and custom approvals using Microsoft PowerApps / Power Automate.
• Receive, provision, and deploy user workstations and peripherals.
• Demonstrate the use of computer equipment and software to users.
• Elevate helpdesk requests to subject matter experts as needed.
• Provide informal training to internal users.
• Stay up to date with the latest upgrades and software changes.
• Compile, summarize, sort, and report on 365 environment usage data, including cost savings, avoidance analysis, and recurring staff reports.
• Develop and maintain dashboards, templates, flowcharts, forms, surveys, and spreadsheets to summarize SharePoint environment usage.
• Maintain a database to track license inventory and other environment metrics, analyze trends, and prepare management reports.
• Perform data quality reviews.
• Prepare executive briefings for quarterly submissions/uploads.
• Gather information, diagnose user needs, conduct research to find correct solutions, and confirm that user needs have been met or exceeded.
• Support the implementation of performance metrics and process improvement efforts, monitoring and providing feedback on results in coordination with project management support.
• Develop, maintain, and refine SharePoint environment customer support processes and procedures.
• Provide knowledge transfer and training for customer support and helpdesk processes, including tracking and documenting knowledge-based documents.

Education & Experience Requirements:

• BS degree in a related field.
• 2 years of experience in information technology, with an emphasis on helpdesk support and customer service.
• Extensive knowledge and experience with SharePoint, Microsoft Teams, Microsoft Forms, Microsoft PowerApps, and Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills and strategic thinking ability.