What are the responsibilities and job description for the Customer Engagement Specialist position at TAL Holdings?
Key Responsibilities
You will be accountable for achieving gross margin dollar potential on all sales, handling customer service problems such as credits, refunds, returns, and exchanges, and communicating effectively with customers and internal team members. You will also maintain current customer bases and increase wallet share through proactive outreach and engagement. In addition, you may perform other duties as assigned by management.
You will be accountable for achieving gross margin dollar potential on all sales, handling customer service problems such as credits, refunds, returns, and exchanges, and communicating effectively with customers and internal team members. You will also maintain current customer bases and increase wallet share through proactive outreach and engagement. In addition, you may perform other duties as assigned by management.
