What are the responsibilities and job description for the Credit & Collections Analyst position at Talascend?
Talascend is currently seeking a Credit & Collections Analyst for a long-term contract role in Ridgefield Park, NJ with a global electronics company. This position works M-TH in office, Fridays remote.
OVERVIEW :
This role will be responsible for managing all financial activities for selected telecommunication partners and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will also be responsible for financial account management of 5B in revenue annually.
PRIMARY RESPONSIBILITIES :
- Manage current ATB (Aged Trial Balance), all transactions for assigned accounts
- Analyze accounts, attention to quality and accuracies is of paramount importance in this role Dispute Resolution
- Conduct reconciliations; identify and investigate problems within the process and system provide solutions to resolve the issues
- Ensure credits are issued for valid customer chargebacks
- Reconcile and resolve credit balances and request refunds if necessary
- Advise sales force of outstanding chargeback and past due invoice issues. Alert them of issues and enlist support for resolution of disputes
- Partner with Logistic partner to ensure POD issues to resolve outstanding CB and past due invoice issues
- Partner with sales team and sales executives on problem issues to ensure timely resolution Operational / Functional Review
- System updates- including but not limited to proper coding for clearing and matching of chargebacks and credits in SAP
- Maintains accurate customer information in system according to company procedures
- Process and submit all clearings prior to monthly closing
- Effectively manage client relationships
- Customer Meetings via Phone and in-person
- Relationship building (internal & external)
- Prepares and communicates various weekly, monthly and quarterly financial reports to management. Various Ad Hoc Reporting & Analysis
- Ability and willingness to jump into project and workloads as needed
POSITION REQUIREMENTS :
