What are the responsibilities and job description for the Customer Service Representative-CST position at Talascend?
Talascend is seeking qualified candidates to apply for a remote Customer Service Representative position. Candidates must be located in CENTRAL TIME ZONE ONLY.
OVERVIEW :
The Customer Service Rep position receives, and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers an expectation.
PRIMARY RESPONSIBILITIES :
Fields single-market customer service inquiries and transactions of low-level complexity from a single line of business a (residential, commercial or industrial) customers independently and proficiently :
- Communicates concise and accurate information.
- Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
- Confirms understanding of customer needs, issues, and requests.
- Listens for and identifies opportunities to cross sell additional products and services.
- Serves as the customer as advocate by solving problems on the customer as behalf by engaging the right department and people within Waste Management.
- Escalates more complex issues to appropriate level.
- Uses authorized system to gather information, provide information, and / or update customer records.
- Provides standard information and education regarding service options, charges, billing, and contracts.
- Completes cross training with Operations, Sales and Billing.
- Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.
POSITION REQUIREMENTS :
Salary : $25
