What are the responsibilities and job description for the Customer Service Representative-Hybrid position at Talascend?
Talascend is seeking qualified candidates to apply for a hybrid Customer Service Representative position located in Waukesha, WI.
SUMMARY :
Customer Service Representative drives solutions for customers needing parts for medical equipment during standard business hours.
RESPONSIBILITIES :
- Perform professional customer call handling and communication.
- Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
- Deliver part solutions within the required global compliance guidelines
- Optimize all cycle time elements associated with the order fulfillment process.
- Act independently in a self-directed manner.
- Directly place orders with internal and external suppliers.
- Leverage computer tools and on-line databases to determine best actions to take on orders.
- Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
- Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
- Create commercial invoices for some international orders when necessary.
- Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
REQUIREMENTS :
