What are the responsibilities and job description for the Sales Coordinator position at Talbert Building Supply Inc?
Description
MISSION:
The Sales Coordinator is responsible for supporting the Inside & Outside Sales Team and assisting customers throughout the sales process. This position is vital to delivering the Talbert Difference!
Requirements
KEY RESPONSIBILITIES:
- Assisting customers and sales staff with orders, quotes, credits/ pickups, product inquiries, general questions, and all other services necessary for exceptional customer service.
- Placing special orders and transfer requests to ensure timely turnaround on orders.
- Tracking confirmations on special orders and communicating the ETAs with the sales team and customers.
- Being current and aware of all open orders and tracking them to completion.
- Processing orders, quotes, and credits in a timely manner, (preferably on a daily basis).
- Communicating with the sales staff and customers regarding backorders, changes to delivery, and damaged products if and when these situations occur.
- Working with Dispatch and Receiving to ensure they have the correct paperwork to receive and ship materials.
- Answering sales calls and internal calls with a positive attitude and willingness to assist at all times.
- Informing team members and customers when deadlines cannot be met and giving realistic completion dates.
- Taking ownership of the customers' needs (Never assuming something is not my job).
- Working as a team member to meet organizational goals and uphold customer service standards (If you catch up on your work, be willing to help others).
OTHER KEY FACTORS:
- Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust.
- MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.
- Possess great interpersonal skills to work with team members and yet be able to work independently.
- General computer skills are necessary with a background in Microsoft programs.
- Ability and desire to learn internal company systems, software, and product knowledge (Both Stock & Special Order).
- Timely completion of special projects, (Always be willing to improve your skillset and the company's value).
- Adhere to all company policies and procedures (Be able to take instruction and correction in a positive manner).
