Housing Manager

Summary:

Talbot House Ministries was established as a place of hope for people who had lost hope: the hungry, the homeless, and the poor. Planting the seeds of hope is something we do with everyone who comes through our doors.

The Housing Manager oversees and coordinates key housing services provided by Talbot House Ministries on campus and in the community. This includes overseeing tenant selection, tenancy agreement administration, and tenant relations for the entire THM housing portfolio while complying with all applicable laws and regulations. This position is responsible for networking with the Continuum of Care, state, county, and federal agencies, along with developers and community partners, around the mission of ending homelessness in Polk County. In addition, the Housing Manager, to ensure successful housing placements, develops classes and workshops to meet the unique needs of our residents and tenants.

Specifically, The Housing Manager works alongside housing staff to develop classes for residents that complement each other in a continuum manner, bringing valuable life skills and landlord/tenant relationship compliance to help residents lay a stabilized and unshakable foundation.

This position is part of the Emergency Response Team and is expected to be available on-site during weather-related emergencies (e.g., tropical storms, hurricanes). You will report to the Director of Operations for specific instructions in a weather-related emergency. Special circumstances will need to be approved by your immediate supervisor.

Core Responsibilities:

· Manages HUD housing grants. Prepares backup billing invoices & documentation, tracking, projections, and budgets, and ensures contract compliance.

· Prepares data and documents for grant development, management information, and monthly reports.

· Liaises with landlords, property management, community associations, county, state, and federal agencies, developers, and stakeholders to increase affordable housing.

· Supervises Housing Case Managers, guiding staff to resolve complex tenant issues and disputes effectively.

· Executes property management duties of THM’s off-site affordable housing.

· Develops THM tenancy agreements, house rules, and inspection documents and formulates strategies and tactics to mitigate violations, notices, and evictions.

· Interacts with tenants regarding complaints, violations, applications for housing, transfer requests, etc.

· Executes rent calculations and verification of income, rent intake, monthly rent payments, deposits, and move-in/move-out procedures on campus and offsite.

· Develops classes/workshops/activities to ensure valuable life skills are attained for residents/tenants.

· Ensures accurate HMIS data entry by staff and monitor monthly HMIS reports.

· Performs other duties that may be assigned.

Key Performance Indicators (KPIs):

· Number of success stories or positive program HUD client outcomes achieved (i.e.: finding and sustaining stable housing, gaining employment, accessing healthcare, etc.)

· Number of success stories or positive THM housing client outcomes achieved (i.e., Insurance for long-term care and off-campus resources for housing if needed.)

· Increase the database of community providers that can use THM housing for their HUD grants.

· Completing accurate data reports and services tracked for grant reporting and future funding opportunities.

Required Skills and Abilities:

· Knowledge of service providers and programs in the community.

· Knowledge of state and local programs for the displaced and vulnerable populations.

· Organizational skills.

· Excellent communication skills, both verbal and written, including listening.

· Planning and problem-solving skills.

· Proficiency with Microsoft Word, Excel, and Outlook.

· Ability to multi-task, prioritize, and meet deadlines.

· Ability to work well with others and under high stress.

· Ability to show empathy and compassion.

· Ability to be professional and confidential.

· Ability to identify crises.

· Ability to be flexible.

· Ability to drive.

· Valid Florida Driver’s License.

Physical Requirements:

· Possession of a valid driver’s license and ability to travel to other locations for business reasons.

· Ability to operate a motor vehicle.

· Hiring requirements include a criminal records background check clearance.

· Ability to remain in a stationary position 25 percent of the time.

· Ability to move throughout the office to access file cabinets, printers, etc.

· Ability to operate computer and office machinery.

· Ability to move to multiple floors of a building.

· Ability to observe details at close range, communicate and exchange accurate information and express oneself so others will understand.

· Ability to position self to maintain files and operate equipment, which may require bending, standing, walking, kneeling.

· Ability to move and transport items weighing up to 20 pounds.

Education and Background:

· Bachelor’s degree or equivalent combination of relevant education and experience.

· 3 years’ experience in real estate management or finance required.

· Social services experience a plus.

· Clean driving record required.

All positions at Talbot House Ministries require mandatory ongoing training, and every employee is required to be available for all scheduled trainings. In addition, employee attendance is required at all mandatory staff meetings.

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to Relocate:

• Lakeland, FL 33801: Relocate before starting work (Required)

Work Location: In person

Salary : $52,000