What are the responsibilities and job description for the Retail Sales Associate Key Part Time position at Talbots?
What We Offer:
- Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
- Incentive Opportunities
- Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.
- Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
- We Win as a team and are dedicated to ensuring and applauding each other’s success.
- We Encourage creativity, innovation and smart risk-taking.
- We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
- We Act with integrity, transparency, candor, and respect.
- We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
- We Embrace community by bringing positive change to those we live and work in.
- Capable of creating a selling culture where all associates align around the needs of our customers.
- Demonstrate selling competence, styling expertise and possess a love of fashion.
- Driven to create, build and cultivate relationships.
- Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment.
- Demonstrates excellent verbal communication skills and a high level of integrity.
- Possess the technological competency to navigate a computer/iPad/handheld system.
- Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
- Able to work cooperatively in a diverse work environment.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
- Have open availability of (15 to 20) hours per week.
- Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
- Take an active role in assisting the management team to build store business.
- Support all service enhancers to build strong relationships including active use of Concierge.
- Service multiple customers at a time, multi-task and/or handle projects simultaneously.
- Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
- Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
- Develop and maintain positive working relationships that support a productive work environment.
- Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
- Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
- Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting and Talbots Classic Awards.
- Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
- Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
- Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
