SCC Desktop Support Specialists (757948)

State of Virginia

Job Title / Req No - SCC - Desktop Support Specialists - TWO ROLES! (757948)

Start Date - 03 / 17 / 2025

End Date - 12 / 31 / 2025

Submission Last Date -

Client location - 1300 E Main St, Richmond, VA

Interview Type - Webcam Interview Only

Bill rate - $47.62 / hr.

No. of positions - 2

Vendor Per Submissions - 2

Work Arrangement - Onsite

Short Description-

The SCC seeks TWO an experienced Desktop Support Specialists

100% ON SITE - Parking NOT provided for contractors

Full Job Description -

100% ON SITE from Day 1

Parking is NOT provided for contractors

ABOUT THE ROLE

The SCC seeks TWO experienced Desktop Support Specialists to aid in SCC's Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).

This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.

Skills Matrix -

Skill Required / Desired Amount of Experience

Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required 4 Years

Recent experience in a full-time Help Desk / Technical Support position 4 Required 4 Years

Experience and proficiency using an Endpoint Management System 4 Required 4 Years

Experience and proficiency using a Workstation Imaging Solution 4 Required 4 Years

Experience and proficiency using a Service Management Ticketing System 4 Required 4 Years

Experience and proficiency with Microsoft Office 365 applications 4 Required 4 Years

Proven analytical and problem-solving abilities 4 Required 4 Years

Excellent verbal and written communication skills 4 Required 4 Years

Ability to work independently with minimal direction and as a team 4 Required 4 Years

Ability to work effectively with end users, technical staff, and senior staff providing exception customer service Required 4 Years

Experience with PowerShell scripting and / or SQL reporting Desired 4 Years

Experience with Symantec's Altiris and / or Microsoft InTune Desired 4 Years

Experience with Ivanti Service Desk Desired 4 Years

Experience with Microsoft Deployment Toolkit Desired 4 Years

Experience with Active Directory Desired 4 Years

Questionaries -

Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question 2 Please list candidate's email address.

Question 3 In what city and state does your candidate currently reside? Local candidates preferred due to onsite requirement.

Question 4 If selected, both roles require the candidate to be 100% ON SITE from Day One. Does your candidate agree to this arrangement?

Question 5 Although not required, if your candidate has current or previous VA State experience, providing a completed professional reference (that you obtain) from their agency mgr will be a BIG PLUS and will go a long way to help determine technical / personality fit for this role. If you have a professional reference to share, please upload at time of submittal (under the reference tab) so we can review.

Salary : $48