What are the responsibilities and job description for the Field Service Engineer position at Talener?
Title: Field Service Engineer
Location: Fullerton, California
About The Company
Our client is a leading technology company that provides innovative software and IT solutions to clients across North America. With a strong focus on customer success, we empower our clients to streamline their operations and drive digital transformation. Join our team and be a part of our mission to deliver cutting-edge technology that makes a difference.
Job Summary
As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients' equipment and machinery. You will work closely with our customers to diagnose and resolve issues, ensuring their operations run smoothly. This role combines hands-on technical expertise with excellent customer service skills to deliver exceptional field support.
Key Responsibilities
Location: Fullerton, California
About The Company
Our client is a leading technology company that provides innovative software and IT solutions to clients across North America. With a strong focus on customer success, we empower our clients to streamline their operations and drive digital transformation. Join our team and be a part of our mission to deliver cutting-edge technology that makes a difference.
Job Summary
As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients' equipment and machinery. You will work closely with our customers to diagnose and resolve issues, ensuring their operations run smoothly. This role combines hands-on technical expertise with excellent customer service skills to deliver exceptional field support.
Key Responsibilities
- Troubleshoot, repair, and maintain a variety of equipment and machinery at customer sites
- Perform preventive maintenance and inspections to identify and address potential issues
- Collaborate with cross-functional teams to coordinate service activities and ensure timely resolution of customer requests
- Provide technical guidance and training to customers on the proper use and care of their equipment
- Document all service activities and maintain detailed records
- Assist with the implementation of new equipment and technologies at customer locations
- Bachelor's degree in Engineering, Electrical/Mechanical Technology, or a related field
- 5 years of experience as a Field Service Engineer or Technician, specifically for CNC Machines
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues
- Proficient in reading and interpreting technical schematics, manuals, and specifications
- Excellent communication and customer service skills to effectively liaise with clients
- Willingness to travel to customer sites as needed (60%)
- Valid driver's license and ability to operate a company vehicle
- Competitive salary range of $100,000 - $120,000 per year
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Paid time off and holidays
- Professional development opportunities
Salary : $100,000 - $120,000
