What are the responsibilities and job description for the Field Service Technician position at Talent ACQ?
Job Description
Job Description
Job Summary :
As a Field Service Technician you will play a crucial role in ensuring the optimal performance and reliability of our advanced fruit sorting machinery. Operating within a dynamic and customer-focused environment, you will be responsible for installing, maintaining, troubleshooting, and repairing our cutting-edge sorting equipment at customer sites. This role demands a blend of technical expertise, mechanical aptitude, problem-solving skills, and exceptional customer service.
Duties and Responsibilities :
Installation and Commissioning :
Execute on-site installation of fruit sorting equipment, ensuring proper setup and functionality.
Conduct comprehensive commissioning tests to validate equipment performance.
Maintenance and Repairs :
Perform routine maintenance on sorting machines to prevent downtime and ensure long-term reliability.
Diagnose and troubleshoot technical issues, implementing timely and effective solutions.
Execute repairs and replace faulty components to restore equipment to optimal condition.
Customer Training :
Provide comprehensive training to customers on equipment operation and routine maintenance procedures.
Offer guidance on best practices for maximizing sorting efficiency and minimizing disruptions.
Documentation :
Maintain accurate records of all service activities, including installation, maintenance, and repairs.
Generate detailed reports for customers and internal teams, documenting findings and recommendations.
Remote Support :
Utilize remote monitoring tools to assess equipment performance and troubleshoot issues remotely.
Collaborate with customers via phone or online platforms to guide them through problem resolution.
Continuous Improvement :
Collaborate with engineering teams to provide feedback on equipment performance and contribute to product improvement.
Stay updated on industry trends and advancements to enhance technical knowledge and skills.
Skills and Qualifications :
Electrical Skills :
Proficient in reading and interpreting electrical schematics.
Ability to troubleshoot and repair electrical systems, including PLCs and control panels.
Mechanical Aptitude :
Strong understanding of mechanical systems and components.
Experience in diagnosing and repairing mechanical issues in industrial machinery.
Technical Competence :
Knowledge of automation systems and sensors used in sorting equipment.
Familiarity with pneumatic systems and their integration with machinery.
Customer Service :
Excellent communication and interpersonal skills.
Ability to provide clear and concise instructions to customers and team members.
Analytical Thinking :
Strong problem-solving skills and the ability to think critically under pressure.
Detail-oriented with a focus on identifying root causes of issues.
Adaptability :
Willingness to travel frequently to customer sites.
Ability to work independently and adapt to varying work environments.
Team Collaboration :
Collaborate effectively with cross-functional teams, including engineering and customer support.
Share insights and contribute to the overall improvement of products and services.
This role offers an exciting opportunity for individuals with a passion for technology, a strong mechanical-electrical background, and a dedication to delivering exceptional customer service.
25% Overnight travel is required.
Job Type : Full-time
Expected hours : 40 50 per week
Benefits :Schedule :
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location : In person
