Member Service Representative

WE ARE HIRING!

Member Services Representative I

Hours: 8:00 am – 5:00 pm, Monday through Friday

Pay: $19.23 hourly

Interested applicants should have a high school diploma or its equivalent. Education and

communication skills must be sufficient to enable individual to satisfactorily understand and

carry out job requirements and responsibilities in an acceptable manner. One year of general

office experience preferred. Experience with handling and accounting of funds strongly desired.

Must be able to deliver accurate work products. Demonstrated clerical ability in other

positions may be recognized in lieu of the specific requirements above. Must possess and

demonstrate the ability to meet the public in a professional and tactful manner at all times.

Must be able to thoroughly understand and carry out the policies and procedures relating to the

day-to-day operation of the area office in a conscientious and effective manner. Must project an

attitude which is service oriented and maintain a professional appearance.

Please note: This position is a temp-to-permanent hire, which requires the first six months to

be completed through a staffing agency. The selected candidate will become a full-time Talquin

Electric Cooperative employee after the six-month period if monthly performance reviews have

been successful and work is being completed in a satisfactory manner.

Candidates must be able to pass Cooperative physical examination as well as pre-employment

drug screen and background check. Must live at a primary residence located within a 30 minute

drive, as determined solely by management, of any Talquin Electric office facility.

RESPONSIBILITIES:

A. B. C. Perform duties in a safe, satisfactory, competent and timely manner.

Any particular skills possessed should be used, if applicable, in rendering good service to the

Members and employees of the Cooperative.

Understand and effectively communicate all Cooperative policies and procedures concerning

fees, deposits, service charges, billing and collection charges.D. Receive and relay incoming phone calls with detailed knowledge of the correct section to

refer the call to.

E. Type correspondence, forms and reports with accuracy as required.

F. Complete and process daily time sheets.

G. Maintain files and records in an organized manner.

H. Draft routine correspondence correctly.

I. Prepare operational reports as required.

J. Receive and process insurance claims in a timely manner.

K. Receive and handle payments from Members accurately and in a courteous manner.

L. Process payments accurately and balance payment drawer daily in accordance with

procedures.

M. Prepare bank deposit(s) daily.

N. Inform Member Services Representative IIIs of payments on accounts subject to collection.

O. Assist in securing information concerning bill adjustments.

P. Become familiar with, and have an understanding of, information regarding Member

accounts on billing calendar, CIS, billing register, file maintenance media and other related

sources of information available.

Q. R. Prepare and process service orders, construction orders, operating orders, outage reports as

well as other applicable reports for Cooperative services received from Members.

Communicate well with Cooperative personnel to ensure service is provided in a timely

manner.

S. T. Effectively communicate with neighboring utilities in the execution of terms of territorial

agreements.

Make computations and tabulations necessary to complete Member Service reportsU. V. W. X. (including survey) as required.

Answer routine energy conservation questions from Members.

Ensure positive and professional contact with the public. Advise Area Office Manager

immediately of any problems or circumstances requiring their judgment.

Assist other employees as necessary to serve Cooperative Member needs.

Perform other related duties as assigned.

Interested candidates should reach out to Jasmine Shlekhar at Populus Group:

Jasmine Shlekhar

Populus Group

630-395-4631

JShlekhar@populusgroup.com

An Equal Opportunity Employer

All replies are confidential.TALQUIN ELECTRIC COOPERATIVE, INC.

Quincy, Florida

POSITION DESCRIPTION

MEMBER SERVICES REPRESENTATIVE I

I. MANDATORY REQUIREMENTS & QUALIFICATIONS:

A high school diploma or its equivalent is required. Education and communication skills

must be sufficient to enable individual to satisfactorily understand and carry out job

requirements and responsibilities in an acceptable manner.

One year of general office experience preferred. Experience with handling and accounting of

funds strongly desired. Must be able to deliver accurate work products. Demonstrated clerical

ability in other positions may be recognized in lieu of the specific requirements above. Must

possess and demonstrate the ability to meet the public in a professional and tactful manner at

all times. Must be able to thoroughly understand and carry out the policies and procedures

relating to the day-to-day operation of the area office in a conscientious and effective

manner. Must project an attitude which is service oriented and maintain a professional

appearance.

Must be able to pass Cooperative physical examination as well as pre-employment drug

screen and background check. Must live at a primary residence located within a 30 minute

drive, as determined solely by management, of any Talquin Electric office facility.

II. PHYSICAL REQUIREMENTS:

Either with or without reasonable accommodation, must be able to sit, stand, stoop, kneel,

use hands and fingers to operate equipment including typewriters, computers, etc. Must be

able to work seated or standing, as appropriate, at desk and counter height positions for

extended periods of time. Must be able to lift and move supplies, equipment, etc. up to 15

pounds. Must be able to lift supplies, documents, records, etc. and place in proper storage

compartments, some of which are overhead. Must be able to talk and hear at conversational

levels. Specific vision abilities required by this job include close vision, peripheral vision,

and ability to adjust focus.

III. OBJECTIVE:

To maintain work methods which will render the best possible service to the Members of

the Cooperative.

1IV. RESPONSIBILITIES:

A. Perform duties in a safe, satisfactory, competent and timely manner.

B. Any particular skills possessed should be used, if applicable, in rendering good

service to the Members and employees of the Cooperative.

C. Understand and effectively communicate all Cooperative policies and procedures

concerning fees, deposits, service charges, billing and collection charges.

D. Receive and relay incoming phone calls with detailed knowledge of the correct

section to refer the call to.

E. Type correspondence, forms and reports with accuracy as required.

F. Complete and process daily time sheets.

G. Maintain files and records in an organized manner.

H. Draft routine correspondence correctly.

I. Prepare operational reports as required.

J. Receive and process insurance claims in a timely manner.

K. Receive and handle payments from Members accurately and in a courteous manner.

L. Process payments accurately and balance payment drawer daily in accordance with

procedures.

M. Prepare bank deposit(s) daily.

N. Inform Member Services Representative IIIs of payments on accounts subject to

collection.

O. Assist in securing information concerning bill adjustments.

P. Become familiar with, and have an understanding of information regarding Member

accounts on billing calendar, CIS, billing register, file maintenance media and other

related sources of information available.

Q. Prepare and process service orders, construction orders, operating orders, outage

reports as well as other applicable reports for Cooperative services received from

Members.

2R. S. T. U. V. W. X. Communicate well with Cooperative personnel to ensure service is provided in a

timely manner.

Effectively communicate with neighboring utilities in the execution of terms of

territorial agreements.

Make computations and tabulations necessary to complete Member Service reports

(including survey) as required.

Answer routine energy conservation questions from Members.

Ensure positive and professional contact with the public. Advise Area Office

Manager immediately of any problems or circumstances requiring their judgment.

Assist other employees as necessary to serve Cooperative Member needs.

Perform other related duties as assigned.

V. RELATIONSHIPS:

A. Reports to: Area Office Manager

B. Directs: None

C. Coordinates and Cooperates with:

1. Internal:

a. b. Area Office Manager: Keeps informed of work progress and potential

problems with Member accounts.

Cooperative Personnel: Maintains effective working relationships

with other employees.

2. External:

a. Public: Deals with Cooperative Members and other organizations in a

manner that enhances the goodwill of the Cooperative.

VI. AUTHORITY AND ACCOUNTABILITY:

A. The Member Services Representative I is responsible to the Area Office Manager or

their designee to perform the responsibilities within the scope of this position, as

required.

3B. C. The Member Services Representative I shall be accountable to the Area Office

Manager or their designee for the efficient performance of these duties.

The Member Services Representative I shall secure approval of the Area Office

Manager or their designee in making decisions when policies are unclear,

inadequate or require interpretation.

Job Types: Full-time, Contract

Pay: From $19.23 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Crawfordville, FL 32327 (Required)

Ability to Relocate:

• Crawfordville, FL 32327: Relocate before starting work (Required)

Work Location: In person

Salary : $19