What are the responsibilities and job description for the Field Service Technician Coffee & Espresso position at Talent Connection Staffing Solutions?
Job Description
Job Description
Field Service Technician Coffee Espresso
Overview
The Field Service Technician for Coffee Espresso plays a crucial role in ensuring that coffee and espresso machines operate optimally, thereby enhancing customer satisfaction and maintaining the quality of beverage services. This position involves traveling to various locations to perform installations, repairs, and maintenance on a wide range of espresso and coffee equipment. The technician acts as an ambassador for the company, providing technical support and guidance to clients, ensuring they fully comprehend how to utilize their equipment effectively. As the demand for high-quality coffee continues to increase, the technician's role becomes ever more important in helping businesses deliver excellent products and services. This position requires a mix of mechanical aptitude, customer service skills, and troubleshooting capabilities. A successful technician will help build long-lasting customer relationships and contribute to the overall growth and reputation of the company.
Key Responsibilities
- Install, troubleshoot, and repair coffee and espresso machines.
- Provide routine maintenance services to ensure machines are in peak operating condition.
- Conduct on-site training sessions for customers on proper equipment use.
- Respond to service calls in a timely manner to minimize customer downtime.
- Diagnose electrical issues and resolve them quickly and efficiently.
- Maintain accurate records of service calls, repairs performed, and replacement parts used.
- Communicate effectively with customers to understand their needs and provide exceptional service.
- Collaborate with the technical support team to address complex issues.
- Manage inventory of necessary tools and replacement parts.
- Stay updated with the latest coffee and espresso machine technologies.
- Perform quality control checks on repaired machines before handing them back to the customer.
- Develop business relationships with customers to enhance service opportunities.
- Assist in creating technical manuals and training materials.
- Adhere to company policies and safety protocols while on the job.
- Provide feedback to management regarding product performance and customer suggestions.
Required Qualifications