IT Helpdesk Specialist

About us

Talent Garden is a leading digital skills academy in Europe, empowering individuals and organizations to thrive in the innovation ecosystem through diverse learning experiences. With online, offline, and hybrid courses, corporate programs and work and events spaces we offer an unparalleled vision to combine work life and learning.

Founded in Italy in 2011, Talent Garden has trained over 25,000 professionals in digital skills and business innovation, developed tailored corporate education programs for Fortune 500 companies, and built a network of 14 campuses in 5 countries, hosting over 4,500 innovators from startups, corporate labs, investors, and SMEs.

The role

We are on the lookout for an IT Helpdesk Specialist to join our xOps team.

In this role, your mission will be to support internal IT operations and contribute to the maintenance and improvement of our tools and infrastructure, ensuring seamless support to all teams and locations.

Responsibilities

• Provide first-line technical support to colleagues across all locations, addressing hardware, software, and connectivity issues in a timely manner
• Set up and maintain devices, user accounts, and access rights during onboarding, offboarding, and role changes, in coordination with external IT partners
• Track and resolve requests through our internal helpdesk system, ensuring accurate documentation and timely follow-ups
• Maintain and update internal IT documentation, procedures, and knowledge base articles
• Support the management of office IT infrastructure, including local networks, printers, and shared devices
• Collaborate with internal teams to map digital processes and identify opportunities for improved integrations or workflows
• Assist with vendor management and procurement tasks, including contract tracking and license renewals
• Contribute to small internal projects aimed at improving systems, tools, or operational efficiency
• Monitor and report on key system metrics or errors, escalating issues when needed and supporting troubleshooting efforts
• Manage Google Workspace and other core platforms, handling user access, basic configurations, and vendor coordination when needed
  
  

About you

Ideally, you have 1–2 years of experience in IT support or a similar role, and you’re a proactive and curious individual eager to grow in a dynamic environment.

On top of this, you are:

• Experienced in troubleshooting hardware, software, and network issues, with a solid understanding of operating systems and basic network management
• Comfortable with internal helpdesk systems and able to document technical procedures clearly and effectively
• Confident supporting business process mapping, data integrations, and digital platforms across multiple teams
• Familiar with vendor coordination, including contracts, purchase orders, and procurement-related tasks
• Structured in your approach to problem-solving, with a proactive mindset for identifying and improving inefficiencies
• Comfortable taking initiative, asking the right questions, and suggesting improvements when needed
• Motivated by helping others and making tools, processes, and systems work smoothly across teams and locations
• Capable of managing small projects independently and communicating clearly with both technical and non-technical stakeholders
• Skilled at prioritizing tasks, meeting deadlines, and staying up-to-date through self-directed learning
• Based in Milan or nearby, and able to easily reach our local campuses when needed
• Willing to occasionally travel to other Talent Garden locations to provide on-site support
  
  

Nice to have

• Basic knowledge of cloud infrastructure, especially AWS services like Lambda, Step Functions, and CloudWatch
• Previous experience with ERP, CRM, or other enterprise systems
• Familiarity with Scrum or Agile methodologies
• Some exposure to programming languages and API integrations
  
  

Perks and benefits

• Hybrid work environment, allowing you to work wherever you prefer, unless your physical presence is needed for business reasons
• Access to all our co-working spaces across Europe
• Free access to all our Master courses
• EdenRed meal vouchers and a €1,000 welfare budget to spend as you like
• Mum&Dad policy offering (even more) flexible remote work options for expecting parents, a €1,000 bonus, and additional leave for dads to bond with their child
• An extra 6 working days of vacation each year, on top of local regulations
• December 24 and 31 automatically become holidays when they fall on weekdays
• Company-provided MacBook
• Access to discounts, events, and networking opportunities at our co-working spaces
• P.S. We’re pet-friendly, so you’re welcome to bring your furry friend to work!
  
  

Selection process

Submit your application. Send us your CV and feel free to showcase your personality. If you prefer a creative format, go ahead.

Response time. We’ll get back to you within 10 days if we’re a match. If not, we’ll still do our best to notify you promptly.

Initial video call. An initial video call with our Talent team will be scheduled to assess cultural fit. Make sure to check out our company page beforehand.

Next steps. For this role, there will be a couple of interviews, including an in-person touchpoint at our Milan campus and a technical conversation.

Final step. The last stage in the process is a call with our Chief of Staff.

At Talent Garden, diversity is our strength. We're committed to a safe, inclusive environment, welcoming applicants regardless of background. While we set high standards, we encourage individuals, especially women, not to let the fear of not being a perfect fit hold them back. We prioritize talent over traditional qualifications and invite passionate individuals to apply. Your unique strengths could make a valuable contribution to our team!

You can read our privacy policy here.