What are the responsibilities and job description for the Telecom Services Provisioning Specialist position at Talent Genie, Inc?
Job Details
Job Title: Telecom Services Provisioning Specialist
Location: Newark, NJ
Job Description:
Responsible for managing Enterprise Voice and Data Carrier provisioning for client s Unified Communication Services. This includes ordering, tracking, commissioning, and decommissioning services such as Telephony, PRI, VoIP, SIP, MPLS, SD-WAN, Internet Access, and Mobile Data.
Key Responsibilities:
- Manage circuit orders and provisioning with multiple carriers.
- Use carrier management systems for order tracking and reporting.
- Coordinate service delivery with vendors and project teams.
- Maintain inventory databases and handle service upgrades or disconnects.
- Review and validate billing, contracts, and SLAs for accuracy.
- Provide customer and vendor support, including troubleshooting.
- Ensure accurate documentation and regular updates to stakeholders.
- Utilize MS Office tools (Outlook, Excel, PowerPoint) effectively.
Must-Have Skills
- Carrier Provisioning Expertise: In-depth knowledge of the Carrier provisioning process, including ordering, commissioning, and decommissioning telecom services.
- Tool Proficiency: Hands-on experience with systems or tools used for Carrier provisioning and order management.
- Accuracy and Detail Orientation: Proven ability to ensure the accuracy of provisioning orders and resolve discrepancies effectively.
- Carrier Relationship Management: Experience working with telecom carriers (e.g., PRI, SIP, MPLS, SD-WAN) and understanding their roles in service delivery.
- Service Order Management: Strong understanding of the steps involved in ordering new services, including Telephony, VoIP, and SD-WAN.
- Documentation and Reporting: Ability to document provisioning tasks comprehensively and provide regular updates to stakeholders.
- Communication and Collaboration: Strong verbal and written communication skills to coordinate with internal teams and external vendors effectively.
Regards,
Hameed Shaikh
SpikeIT Global Solutions, Inc.
Phone:
Email:
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