What are the responsibilities and job description for the Manager Scaling Customer Experience LinkedIn Marketing Solutions position at talent_grids?
Manager, Scaling & Customer Experience - LinkedIn Marketing Solutions
This role will be based in either New York City, Sunnyvale or San Francisco depending on what the candidate approved for hire chooses
LinkedIn’s Marketing Solutions helps marketers reach professionals. The business is hiring a leader for our Customer Experience & Scaling Strategy & Operations team. The team’s mandate is to transform our business to one that : (1) consistently earns the loyalty of clients, (2) consistently allows employees to succeed, and (3) can support revenues multiple times today’s. This mandate is the top priority for the business’ leadership team, including the heads of Product, Sales, Marketing and Operations.
A key focus of the team is to redesign our client journey, starting one moment at a time. Examples of past and current efforts by this team include :
- Mapping our client journey and identifying must-win moments in that journey
- Designing and improving client onboarding
- Designing and operationalizing a new client experience for ordering & billing
- Launching the Net Promoter System for our SMB and mid-market customers
- Program managing initiatives focused on scaling & client experience
As more background on LinkedIn, we were built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We transform lives through innovative products and technology.
At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.
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