Facilities Help Desk Specialist – Security Systems

Job Responsibilities:

• Reviews, prioritizes, and responds to facility requests submitted through our automated Help Desk ticketing system.
• Create and process physical security help desk tickets in CRM.
• Process various types of badges and site access.
• Manage customer access portals for all departmental requests.
• Take pictures, create, print, ship, and distribute badges to employees and customers.
• Manage all physical security supplies (keys, badge holders, clips, HID cards, printer ribbons, etc.).
• Manage access for offices, data centers, POPs, huts, and Colo’s.
• Run daily reports for managers on all access systems.
• Comply with company and departmental procedures, expectations, goals, and standards.
• Inform the supervisor of any deficiencies or equipment malfunctions.
• Assist staff with the installation, configuration, and ongoing usability of applications and peripherals.
• Work with other team members and teams to cooperatively resolve all access issues.
• Report and track all access incidents.
• Manage facility badges and badge audits (add and remove access from the access system and customer portals).
• Coordinates preventive maintenance and repairs of CCTV and access control devices with vendors and internal departments.
• Perform access control troubleshooting and call the vendors for application support.
• RDP into all access servers to start and stop services.
• Review and grant local users access to open doors remotely.

Job Type: Contract

Pay: Up to $34.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Houston, TX 77064 (Required)

Work Location: In person

Salary : $34