What are the responsibilities and job description for the Medical Call Center Representative position at talent group?
Consultant should manage data discrepancies, coordinating with investigator sites, and ensuring accurate protocol execution, which align with the essential functions and skills required for this role.
This role collaborates with internal teams and investigator sites to address issues and manage protocol-related queries, ensuring quality and efficiency throughout clinical trials.
Site Support and Communication:
Serve as the main point of contact for investigator sites, handling data queries, and protocol-related questions.
Track and manage communication with sites via phone or email, addressing complaints, discrepancies, and concerns, and escalating to management as needed.
Data and Sample Management:
Resolve issues that arise during specimen accessioning to ensure accuracy in sample logging and data entry.
Evaluate additional test requests, confirm alignment with protocol, and escalate requests outside the scope of work to the appropriate team.
Education: High school diploma or equivalent required. Relevant vocational training or certification is a plus.
Job Type: Contract
Pay: $17.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Night shift
Application Question(s):
- Are you comfortable to work Second Shift 4:30pm-1:00 am Tue-Sat?
Experience:
- Customer support: 2 years (Required)
Work Location: In person
Salary : $18
