What are the responsibilities and job description for the Network Operations Center Technician position at Talent Group?
Work schedule:
Can choose any of these schedules
8AM – 5PM, Tuesday thru Saturday or 2PM – 11PM, Tuesday thru Saturday.
Overview:
The NOC Technician will be responsible for monitoring network events, initiate incident, perform high level triage and manage escalations and notifications in a 24 by 7 environment. The position will require direct communication with customers as necessary and work closely with Tier2 organization. The NOC technician is expected to be able to diagnose hardware, software and system issues.
Responsibilities
- Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls
- Answer customer calls, create tickets and perform initial triage for issue resolution
- Monitor network alarms, create tickets and perform initial triage for issue resolution
- Identify customer impact and urgency
- Resolve the issue if possible by utilizing documented processes and run books
- Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines
- Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression
- Perform direct communications to customers for updates as necessary
- Send all incident updates and notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure
- Once incident is deemed resolved, verify and close tickets
- Ensure ticket handover during shift changes in accordance to operations guidelines
Job Type: Contract
Pay: Up to $33.78 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Melville, NY 11747 (Required)
Work Location: In person
Salary : $34
