Field Technician

We are seeking an experienced Onsite Support Technician to join our Field Service Operations team. The ideal candidate will have 4-7 years of technical experience and a strong focus on providing high-quality service to end users. This role involves direct interaction with end users, peers, and managers, primarily delivering deskside support and resolving on-site issues. The Onsite Support Technician will work collaboratively within the Site Services department and provide hands-on support to other IT teams, including Audio Visual, Network, and Servers.

Key Responsibilities:

• Manage a team of 25-30 technicians across multiple locations
• Oversee reporting on SLAs, ensuring adherence to service level agreements and contracts
• Coordinate shift planning, including on-call rosters, and ensure optimal resource productivity
• Provide training and development opportunities to team members
• Ensure security compliance across all operations
• Maintain adequate inventory levels across locations
• Ensure timely resolution of service requests and incidents within agreed service levels
• Lead and execute move requests and project-related tasks
• Provide technical guidance and support for various activities, including:
• Installation and configuration of desktops, laptops, mobile devices, peripherals, and software
• Break/Fix support, Desk Side Support, IMACD’s (Install, Move, Add, Change, Dispose), Data Migrations, Refreshes, and health checks
• Onsite software installations, configuration changes, and updates
• Direct technical assistance to end users at their desk locations
• Proactively identify potential issues that could impact user experience and take necessary action to prevent them

Job Type: Contract

Pay: $15.00 - $18.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $15 - $18