What are the responsibilities and job description for the Junior Desktop Support Specialist position at Talent Groups?
Duration: 12 months to start
Position Overview
The purpose of this solicitation is to hire an experienced Junior Desktop Support Specialist. A good understanding of Windows Desktop Administration, Active Directory concepts, Domain administration and Desktop / Laptop client computing are required.� Win 11 and Microsoft Office 365, Bitlocker, McAfee AD, InTune, SCCM, CMDB, ServiceNow are highly recommended. Experience in large scale asset deployments would be beneficial.� The ability to strongly function as a member of an established Tech Team, work across a broad range of technologies and liaises across multiple technical areas of the business to support incidents, problems and requests. Responsible for answering IT requests via ServiceNow, phone, email, or in person and explaining solutions in technical and non-technical terms to end users.
Scope
Position Overview
The purpose of this solicitation is to hire an experienced Junior Desktop Support Specialist. A good understanding of Windows Desktop Administration, Active Directory concepts, Domain administration and Desktop / Laptop client computing are required.� Win 11 and Microsoft Office 365, Bitlocker, McAfee AD, InTune, SCCM, CMDB, ServiceNow are highly recommended. Experience in large scale asset deployments would be beneficial.� The ability to strongly function as a member of an established Tech Team, work across a broad range of technologies and liaises across multiple technical areas of the business to support incidents, problems and requests. Responsible for answering IT requests via ServiceNow, phone, email, or in person and explaining solutions in technical and non-technical terms to end users.
Scope
- Vendor must meet with Technical Support Manager to ensure Junior Desktop Support Specialist s success.
- Junior Desktop Support Specialist s must adhere to client�Security and State of RI policies.�
- Junior Desktop Support Specialist s will be subjected to periodical review by Technical Support Manager.
- Junior Desktop Support Specialist s will be expected to pass all of the Department of Administrations Security Policies.
- Release of the BCI Vendor Certification, Non-Disclosure, Confidentiality and Invention Agreement and HIPAA Business Associate Agreement (if applicable).
