What are the responsibilities and job description for the IT Support Engineer (Helpdesk) position at Talent Mingle?
Job Description
Job Description
IT Support Engineer (Helpdesk) $75,000-$85000
Our client is a managed IT provider that provides our clients a fully managed IT solution that includes; technology consulting, reactive support, and project management / implementation. They are looking for a rock star IT Support Engineer to join the team!
Job Description :
This position is a part of our support team. As a member of this team, you will be the first line of defense and jack of all trades for our clients. This position is the voice, personality, and day to day hero of our end users. You will respond to end user tickets and requests, with the goal of resolving any and all issues they might experience while providing excellent customer service.
Responsibilities :
- Must currently reside in Rhode Island or Southeastern MA. No relocation package will be provided
- Provide remote (and occasionally on-site) technical support to clients
- Review and update documentation for clients and processes
- Manage client expectations and provide excellent service
- Utilize team resources and tools to efficiently solve issues
- Follow our service delivery processes
- Engage vendors to drive resolutions for third party apps
- Identify the root cause and execute a plan to permanently resolve it
- Recognize recurring issues and patterns for discussion and remediation
- Participate in our rotating on call schedule for after hours and weekends
- Keep accurate notes and time sheets
Requirements
Required Qualifications :
Salary : $75,000 - $85,000
