What are the responsibilities and job description for the Desktop Support Analyst position at Talent Movers?
Job Description
Job Description
Title : Desktop Support Analyst
Location : Atlantic City, NJ, United States, 08081
Pay Rate : $35.00 / hr On W2
Responsibilities
- Review, evaluate, design, implement and maintain the corporate technology systems.
- Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
- Ability to communicate complicated technical concepts to non-technical Clients.
- Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
- Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
- Develops specifications according to business requirements.
- Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
- Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
- Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
- Coordinate and perform all testing of any changes to environment with process owners.
- Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
- Provides technical assistance to 700 internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
- Assist IT Department with other support related issues as required.
- Perform other special projects and assignments as required.
- Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and / or duties beyond what is outlined may be assigned as required.
Requirements : Qualifications :
Technical Skills :
Salary : $35
