What are the responsibilities and job description for the Tools Support Engineer position at Talent Movers?
Title : Tools Support Engineer
Location : TampaFL or Coppell TX
Salary : $40hr On W2
Job Responsibilities
- Provide Tools Support for ALM
- Troubleshooting issues reported by Users.
- Responsible to creating new users.
- Responsible to create new projects.
- Usage Monitoring and reporting.
- Quality Center Customization support.
- Work closely with all engineering domains to support on ALM tool related topics.
- Support PMT organization to deploy current and new tool suites to engineering projects.
- Support users by creating tool related scripting and automation of repetitive tasks.
- Support engineering teams to extract charts and dashboards from the ALM tools.
- Support Configuration Manger Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
- Pilot new tools perform tests with IT organization before upgrade or new tool roll out.
- Monitoring
- Support multiple projects across different time zones.
- Administrative tasks for Application Maintenance
- Migration of projects to latest version of the application
- New patch implementation
- Validation and verification of the upgraded environment and projects
- Microfocus QC / ALM / Octane project creation and maintenance
- Monitor and proactive management of centralized shared tools services such as license servers databases application services and infrastructure that underpins these.
- Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
- Administrative tasks for implementing ALM functionality.
- Experience implementing new functionality.
- Customization and configuration of the project as per the project requirement (user roles project entities Alerts Workflows etc.)
- Designing and developing workflows and configurations
- Development of template projects and cross project customization
- Customizing within the dashboard / reporting module
- Identify analyze and mitigate project and operational risks.
- Ability to coordinate activities with various technical teams (network database and architecture) to structure solutions.
- Development and communication of tool usage and best practices
- Understanding and developing SQL queries
- Knowledge of macro creation
- Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
- Ability to think of new solutions and be proactive to go with a cando attitude.
- Proven verbal and written skills to communicate / report both technical and nontechnical audiences.
Key Skills
Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting
Employment Type : Full Time
Vacancy : 1
Salary : $40
