ServiceNow Technical Project Manager (Federal Client) : CTH W2 Position

Title: ServiceNow Technical Project Manager

Location: Remote (Candidate should be ready to travel to Alexandria, VA / DC Location if required for meetings)

Duration: 06 months CTH

Manager Notes:

The ServiceNow Technical PM role is a strategic and critical role on the project.

• The candidate should have experience with Agile. We are still targeting 5 years of PM experience and 5 years of ServiceNow experience.
• The ideal candidate is someone who has set up ServiceNow systems and worked closely with the client to make the systems work smoothly.
• The candidate needs to be considered an implementer who also has PM experience.

We are seeking:

• A candidate focused on using features other than ITSM, such as SecOps, Portfolio Management, AI with ServiceNow, etc.
• A candidate with a technical mindset who has experience with managing Agile teams.
• Candidates with experience in building SecOps modules in ServiceNow, or candidates who have experience with SPM/CSM.
• Someone who understands ServiceNow modules and who has experience with delivering and customizing these modules.
• The candidate should understand how ServiceNow connects across teams such as developers, business analysts, etc.
• The candidate will need skills to engage with clients, as well as enough understanding to engage and assist across the team with developers.

Description

• The ServiceNow Technical Project Manager will be responsible for the overall management of the work through sprints and leads the stewardship of the ServiceNow platform across the enterprise. The successful candidate will help oversee the cohesion of multiple technology/service modules and serve as the guiding light for the ServiceNow platform. This candidate must be able to balance priorities, negotiate deliverable expectations, ensure the teams are on target to deliver functionality according to agreed-upon milestones, and maintains an ongoing dialogue with key stakeholders.

Requirements

• Bachelor's degree in information technology, computer science, business administration or related field, or equivalent experience.
• 5 years of experience working with clients in a consultative manner to solve business problems using technology and data-driven techniques.
• 5 years of experience in ServiceNow platform development in an enterprise environment
• 3 years of experience in Agile Methodology (SAFe, Scrum, Kanban).
• Strong domain expertise in ServiceNow platform applications: Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Integrated Risk Management (IRM), and Performance Analytics.
• Experienced implementing Security Operations (SecOps) functionality in ServiceNow integrating incident data from security tools into a structure response engine that uses intelligent workflows and automation.

Desired Skills & Qualifications

• Proven ability to delight clients through excellent customer service.
• Proven ability to apply critical thinking with natural curiosity to distill detailed functional requirements for technology solutions based on input from business systems managers and business users.
• Excellent written and verbal communication skills with a proven ability to translate technical or abstract concepts into a narrative that is intuitive to clients.
• Proven ability to present complex data in a visual format that is intuitive to clients.
• Proven ability to lead small teams to deliver results in a timely and effective manner.
• Proven ability to manage projects in a self- directed manner.
• Ability to thrive in fast-paced environment.

Primary Responsibilities

• Understand, support portfolio work, facilitate training, and drive adoption in the ServiceNow product stack and capability map.
• Manage the flow of work alongside the Project Owner and key stakeholders to make sure that there are enough features ready in the backlog at all times.
• Define an easy to understand, big picture, and product-based roadmap.
• Develop progress reporting for executive leadership and business stakeholders.
• Maintain and communicate the product roadmap and vision to the team.
• Manage expectations throughout the ServiceNow platform development lifecycle, module rationalization, and maintaining appropriate business engagement in requirements gathering, writing user stories, and helping to deliver according to the business strategy.
• Lead the end-to-end implementation and the operationalization of the ServiceNow platform; ensure solution is compliant with best practices, enterprise standards, business processes, business and functional requirement.
• Identify and communicate management and technical risks and develop mitigations strategies.
• Partner closely with the ServiceNow Solution Architect(s) to identify and document technical requirements and emerging solutions.
• Understand the product design and deployment to provide necessary guidance and support on the configuration and setup of ServiceNow solutions, environment and other non-functional areas.
• Act as primary escalation point for all ServiceNow issues and problems.
• Understand business requirements and define scope, prepare the project plan along with estimations of resource planning.
• Coach and motivate Scrum team members, promote continuous communication, and act as the glue that holds the team together.
• Fully engage with the Scrum team to identify strategies and tactics to increase velocity and report on Agile metrics.
• Ensure quality of formal test plans for technology solutions based on business requirements.