What are the responsibilities and job description for the Remote Customer Success Associate position at Talent Pairing?
Job Description
This is a remote position.
We are seeking a motivated and customer-focused Customer Success Associate for a remote role within the United States. In this position, you will manage a portfolio of clients, ensuring high customer satisfaction, driving product adoption, and fostering long-term relationships. Key responsibilities include monitoring customer health, conducting business reviews, managing contract renewals, and identifying opportunities for upselling and cross-selling. You will collaborate with internal teams to address customer needs and contribute to a seamless customer experience.
Requirements
Required Skills and Qualifications :
- Minimum 2 years of experience in customer success, account management, B2B sales, or customer service.
- Proficiency in using CRM tools within a B2B environment.
- Strong organizational, problem-solving, and critical thinking abilities.
- Excellent communication skills, including verbal, written, and presentation abilities.
- Ability to manage multiple projects in a fast-paced environment.
- Proficient in Microsoft Office and capable of learning new business systems.
Preferred Skills and Qualifications :
Benefits
Requirements
Required Skills and Qualifications : Minimum 2 years of experience in customer success, account management, B2B sales, or customer service. Proficiency in using CRM tools within a B2B environment. Strong organizational, problem-solving, and critical thinking abilities. Excellent communication skills, including verbal, written, and presentation abilities. Ability to manage multiple projects in a fast-paced environment. Proficient in Microsoft Office and capable of learning new business systems. Preferred Skills and Qualifications : Familiarity with B2B sales, upselling, and cross-selling strategies. Experience in a SaaS environment or knowledge of public safety industries is a plus.
Salary : $50,500