IT Support Technician

IT Support Technician

Job Summary: Talent Software Services is in search of an IT Support Technician for a contract-to-hire position in Batavia, IL.

Primary Responsibilities/Accountabilities:

• Provides support for all PC, network, and server hardware and software applications, including but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. Receives direction for more complex issues from Lead Administrators or management.
• Provides troubleshooting and assists with product evaluation, selection, deployment, and use.
• May participate in the testing and evaluation of new desktop packages and implement prototypes.
• Provides setup, deployment, and support of mobile devices.
• Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
• Provides remote support for facilities and associates.
• Maintains, supports, and configures warehouse devices (Printers, RF Units, Terminals, etc).
• Engages with external vendors for support and services.
• Conducts end user training and learning sessions with associates.
• Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
• Maintains listing of spare inventory and electronic waste.
• Performs other duties as assigned.

Qualifications:

• High school diploma required; Associate's or Technical school degree preferred.
• 1-2 years of experience providing IS Support.
• Ability to multi-task, troubleshoot, and adapt to changing environments.
• Outstanding customer service skills.
• Ability to travel up to 15% of the time.
• Ability to work independently and prioritize multiple work streams.
• Ability to prioritize multiple high priority support requests.
• Working knowledge of Lotus Notes and LanDesk technologies.

Preferred:

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
• A frequent volume of work and deadlines impose strain on a routine basis.
• May travel domestically and internationally up to 10-15% of the time.
• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that frequently weigh up to 25 lbs, and occasionally up to 60 lbs.