What are the responsibilities and job description for the Care Manager position at TALENT Software Services?
Are you an experienced Care Manager with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Care Manager to work in New Castle County, DE.
Primary Responsibilities / Accountabilities :
- Travel to members' homes, nursing facilities, and other community-based settings in order to complete face-to-face needs assessments with subsequent telephonic contact with the member in accordance with state and national guidelines, policies, procedures, and protocols.
- Assess, plan, coordinate, implement, and evaluate care for eligible members with chronic and complex health care, social service, and custodial needs in a nursing facility or home and community-based care setting.
- Coordinate care across the continuum of services and assist members with physical, behavioral, long-term services and supports (LTSS), social, and psychosocial needs in the safest, least restrictive way possible while considering the most cost-effective way to address those needs.
- Facilitate authorization, coordination, continuity and appropriateness of care and services in the community or HCBS.
- Facilitate transitions to alternate care settings such as hospital to home, nursing facility to community setting using an integrated care team to address the member's specific needs.
- Educate members or caregivers regarding health care needs, available benefits, resources, and services including available options for long-term care community or facility-based service delivery.
- Provide education, resources, and assistance to help members achieve goals as outlined in their plan of care and to overcome obstacles to achieving optimal care in the least restrictive environment.
- Develop a plan of care in conjunction with members or caregivers to identify services to meet the member's specific needs, and goals.
- Identify resources needed for a fully integrated care coordination approach including facilitating referrals to special programs such as Disease / Chronic Condition Management, Behavioral Health, and Complex Case Management.
- Collaborate with the member's health care and service delivery team including the DSHP Plus LTSS Member Advocate, ICT, and discharge planners, to coordinate the care needs and community resources for the member in order to maintain the member in the least restrictive safe environment possible. Assist members in developing, implementing and amending a back-up plan for gaps in provider coverage.
- Ensure approved support services are being provided as outlined in the plan of care. Evaluate the effectiveness of the service plan and making appropriate revisions as needed in accordance with per policy & procedures and state contractual requirements.
- Assist members in overcoming obstacles to optimal care through connection with community resources, including communicating with providers and formulating an appropriate action plan.
- Document all case management services and interventions in the electronic health record. Adhere to all company, Stat,e and Federal requirements related to privacy practices, HIPAA, and quality performance standards.
- Perform other duties as assigned / requested.
Qualifications :
Preferred :
