Computer Operator

SCOPE OF THE PROJECT:

7:30 AM - 4:30 PM Monday-Friday (8 hour day plus 1 hour for lunch break)

• Overtime may be required to meet the needs of the business.
  
  

In this position, you will be working on diverse high-speed machinery in a fast paced environment, with lifting (up to 50 lbs), very similar to a mail room environment. This position will require you to multi-task and change your duties multiple times throughout the shift. By operating the mail inserter or printer, you will be ensuring the machine is operating properly and preventing any envelopes from jamming, and the envelopes are sealed and inserted correctly. Envelopes are collected in order and loaded into a mail tray. Multiple mail trays will be placed on a pallet, shrink wrapped, and made ready for shipment. You will be using a pallet jack to move pallets, pulling inventory, cycle counting, managing the machines, and at times even hand stuffing and sealing envelopes. You will also be required to monitor inventory, ship and receive product and materials, while performing other general labor/house-keeping related tasks within the agency.

Responsible for monitoring multi-technology computing platforms including midrange platforms, mainframes and/or servers. Responsible for ensuring a stable operating environment and attaining maximum utilization of system facilities. Operates and monitors console systems and peripheral equipment such as printers, disk drives and tape readers. Troubleshoots and restores routine technical service and peripheral equipment, schedules production runs, performs system backup process, disaster recovery tests, loads tapes, disks and paper as needed. Assists programmers and systems analysts in running jobs that are used for testing and debugging new programs. May require a bachelor's degree in a related area and 3-5 years of experience in the field or in a related area.

DAILY DUTIES / RESPONSIBILITIES:

Non-Technical

• Effectively interact and communicate with peer to Director-level IT professionals.
• Provide feedback to team regarding product issues, enhancements and new features.
• Must have initiative, drive and be a self-starter.
• Ability to ask pertinent questions of others.
• Proactively seek to identify, communicate and implement process related improvements.
• Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
• Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
• Good customer skills, be attentive to detail, and responsive to customer tickets.
  
  

Technical

• Operates production inserters, and general office equipment such as copiers or printers.
• Performs high speed, high volume production tasks such as printing & inserting.
• Sets up equipment, loads materials, clears jams, and other simple malfunctions, and unloads product from equipment.
• Maintains productivity on all systems and delivers a quality product while meeting all production deadlines.
• Identifies and resolves clearly defined problems.
• Completes and maintains reports and logs.
• Reconciles incoming and completed work.
• Communicates all issues, concerns or questions to the Computer Operations Supervisor, or other computer operations staff.
• Lift up to 50 pound containers of paper, envelopes, or other materials.
• Operates pallet jack.
• Move mail trays from the inserter area to a mail cart or to a pallet (bending and lowering to the floor).
• Tidy up the work area before and after every shift, and inspecting machine for any jams or debris.
• Unload, move, and store a variety of materials, parts and products.
• Store and stack materials according to company standards.
• Verify/identify parts and/or materials; report shortages or damaged materials
  
  

May perform tasks such as: cycle counts, inventory control and shelf stocking.

• Work is generally repetitive and subject to inspection.
  
  

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• ABILITY TO MULTITASK AND CHANGE DIRECTION FLUIDLY.
• DIRECT EXPERIENCE WITH HIGH VOLUME MAIL INSERTERS.
• ABILITY TO STAND FOR LONG HOURS, BEND AND STRETCH.
• ABILITY TO LOGICALLY RESOLVE PAPER OR ENVELOPE JAMS, AND FOLLOW PROCEDURES.
• ABILITY TO LIFT 50 POUND BOXES OF PAPER & ENVELOPES MULTIPLE TIMES A DAY.
  
  

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• QUADIENT MAIL INSERTER EXPERIENCE.
• RICOH PRO 8300 PRINTER EXPERIENCE.
• EFFICIENCY IN MICROSOFT EXCEL.
  
  

REQUIRED EDUCATION/CERTIFICATIONS:

• A high school diploma and basic knowledge of high-volume printing and inserting operations, and basic computer skills.
  
  

PREFERRED EDUCATION/CERTIFICATIONS:

• 1-2 years of computer operations, manufacturing or warehouse experience preferred.