Customer Experience Program Manager

Job Summary

Talent Software Services is in search of a candidate for a contract position in Redmond, WA. The opportunity will be four months with a strong chance for a long-term extension.

Position Summary

The main function of this role is to plan, direct, or coordinate activities in fields such as engineering, research and development, financial systems, product roll-out, and other non-IT based projects.

Primary Responsibilities/Accountabilities

• Coordinate projects by making detailed plans to accomplish goals and directing the integration of technical activities.
• Present and explain proposals, reports, and findings to clients.
• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.
• Analyze technology, resource needs, and market demand to plan and assess the feasibility of projects.
• The ideal candidate would have demonstrated experience with Office 365, strong skills in Excel and Power BI, and excellent communication abilities. They should efficiently manage a high volume of tasks and possess a growth mindset to navigate the ambiguous space of the customer experience organization.
• Performance will be assessed based on the quality of work and meeting deadlines.
  
  

Qualifications

• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.
• 2-4 years of experience required.
• 4 overall years of experience in the field.
• No degree is required to be eligible for this role.
• Minimum 4 years of experience with Excel and Power BI.
• Minimum 4 years of experience with SharePoint.
  
  

Preferred

• Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Ability to work independently and manage one's time effectively.
• Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Understanding of business and management principles involved in strategic planning, resource allocation, and production methods.
• Proficiency in computer software such as MS Word, MS PowerPoint, MS Project, and Visio.
  
  

If this job matches your background, we would be honored to receive your application! Providing consulting opportunities to talented people since 1987, we offer a host of opportunities including contract, contract to hire, and permanent placement. Let's talk!