What are the responsibilities and job description for the Non-Clinical - Administrative/Contracts Specialist position at TALENT Software Services?
Position Summary
The EAP Department Assistant plays a vital role in supporting the Employee Assistance Program (EAP) and Behavioral Health business lines. This position involves coordinating provider contracts, managing internal documentation, and assisting with recruiting, credentialing, and program marketing. The role is essential for ensuring smooth operational workflows, timely communication with providers and clients, and compliance with internal processes. This is an onsite position that requires proactive coordination and attention to detail.
Key Responsibilities
This is a fully onsite position. Candidates must comply with facility access policies and health requirements.
The EAP Department Assistant plays a vital role in supporting the Employee Assistance Program (EAP) and Behavioral Health business lines. This position involves coordinating provider contracts, managing internal documentation, and assisting with recruiting, credentialing, and program marketing. The role is essential for ensuring smooth operational workflows, timely communication with providers and clients, and compliance with internal processes. This is an onsite position that requires proactive coordination and attention to detail.
Key Responsibilities
- Maintain accurate documentation of fully executed provider and employer contracts in internal databases.
- Assist with preparing proposals and reference materials for customer and broker communications.
- Support the development and distribution of marketing, promotional, and educational materials.
- Coordinate provider recruitment, credentialing, and re-credentialing processes.
- Respond to inquiries from current and prospective providers.
- Execute recruiting plans based on business needs and expansion goals.
- Process weekly payment extracts and coordinate provider payments with Accounts Payable.
- Assist with month-end finance summaries and invoice distribution.
- Support reporting activities, including Schedule A and 5500 form submissions.
- Coordinate logistics for wellness fairs, employee orientations, and other onsite events.
- Maintain adequate inventory of promotional materials for external accounts.
- Record and document communications and key activities in appropriate tracking systems.
- Participate in continuous improvement initiatives and cross-team support efforts.
- High school diploma or equivalent required.
- At least 1 year of relevant experience in healthcare administration, provider services, or contract support.
- Proficient in Microsoft Office Suite and familiar with data entry and CRM/contract systems.
- Strong organizational, communication, and critical thinking skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Must be comfortable working onsite full-time and interacting with cross-functional teams.
This is a fully onsite position. Candidates must comply with facility access policies and health requirements.
