Operations Specialist (Level III)

Job Description: Transaction Management Ops Analyst

The MAA Error Control Team are responsible for processing trade corrections for Managed Account Advisors accounts. The processor operates in a team environment to deliver sustainable results in line with team procedures and objectives. Trade corrections are processed on a first in, first out basis and involve submitting market orders to buy or sell securities to resolve errors. As market conditions fluctuate the result of an error may be a financial loss for the firm. In this role the employee will develop a strong foundational understanding of financial markets and learn control functions and risk-mitigation strategies.

The duties of this particular role include, but are not limited to:

• Process trade corrections and resolve inquiries in a timely manner
• Build sustainable relationships with internal and external partners
• Communicate effectively with teammates to achieve objectives
• Resolve open items in error accounts
• Provide outstanding personalized service
• Collaborative mindset with ability to partner with support teams to resolve inquiries
• Intellectually curious with a desire to identify and implement innovative solutions
• Anticipates and proactively identifies and escalates potential risks
• Ability to operate in a multi-faceted environment while meeting strict deadlines
• Proficient in Microsoft Office suite of applications
• Flexibility to work an 8 hour shift, with an emphasis on New York Stock Exchange (NYSE) hours
• Minimum of 3 years financial operations experience
  
  

Required Skills:

• Excel, Word, Outlook Proficiency
• Strong Written Skills
• Strong Verbal Skills
• Ability to learn from training conducted virtually
• Works well with others / in a team environment
• Ability to Multitask
• Receptive to Feedback
• Dedication to work