What are the responsibilities and job description for the Operations Specialist (Level III) position at TALENT Software Services?
WILL WORK BRAZIL HOURS AND US HOLIDAYS Thanksgiving, Veterans day for example. Christmas and New Years is Brazil holiday so will have those off
During daylight savings Brazil is 2 hours ahead and once we have fallback then it is just 1 hour ahead.
So during daylight now they will work 7am to 4pm EST
when we fall back it will be 8am to 5pm EST
TOP 3 Skill sets
MUST SPEAK and WRITE Portuguese and English. Spanish is plus but not needed
Previous CSR exp
WORD, EXCEL and OUTLOOK
If they have previous Brazil banking exp that is a plus!
First point of contact for inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami, FL (Brickell) Candidate hours will be Brazil Business Hours and Holidays which means working during US Holidays.
Required Skills:
*Portuguese and English required, Spanish a plus.*
During daylight savings Brazil is 2 hours ahead and once we have fallback then it is just 1 hour ahead.
So during daylight now they will work 7am to 4pm EST
when we fall back it will be 8am to 5pm EST
TOP 3 Skill sets
MUST SPEAK and WRITE Portuguese and English. Spanish is plus but not needed
Previous CSR exp
WORD, EXCEL and OUTLOOK
If they have previous Brazil banking exp that is a plus!
First point of contact for inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami, FL (Brickell) Candidate hours will be Brazil Business Hours and Holidays which means working during US Holidays.
Required Skills:
*Portuguese and English required, Spanish a plus.*
- 1-2 years Banking/Financial industry experience.
- 1 years of experience working with customers.
- Oral & Written Communication
- Active Listening
- Time Management
- Critical Thinking
- Relationship Building
- Collaborating
- Quality Assurance
- Problem Solving
- Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
