What are the responsibilities and job description for the Outreach Associate position at Talent Software Services?
Are you an experienced Outreach Associate with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Outreach Associate to work at their company 100% remotely.
Position Summary : As the Outreach Associate, you will apply your superior case management skills and proactive outreach for mission-critical operational functions. You will be accountable for participating in cross-functional teams and managing relationships that drive consistent and dependable partnerships that deliver increased testing opportunities for students. Additionally, you will be responsible for cultivating meaningful relationships that ultimately result in a positive experience for customers.
In this role, you will work closely with members of client's teams and other operational business partners to build robust outreach frameworks that enhance our customers' perspective of our SAT Weekend experience. You will be responsible for managing cases or procedural exceptions and ensure they are resolved within the specified guidelines and policies of various internal departments. You have a knack for asking the right questions to pinpoint a customer's needs and for helping guide customers to the policies and resources needed to resolve their questions and challenges.
Primary Responsibilities / Accountabilities :
Manage Outreach & Communication (80%)
- Develop robust call campaigns that drive customer interest
- Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
- Manage relationships and provide insight to professional staff within schools and test centers
- Build and manage relationships across operational and policy teams to identify data trends
- Manage customer relationships to ensure all cases are resolved in a timely manner
- Manage outreach and onboarding for new Test Centers
- Provide input that elevates the voice of the customer, helping to drive continuous data-based improvement for an optimal customer experience
Complete Special Projects (20%)
Qualifications :
