What are the responsibilities and job description for the Customer Relations Specialist position at Talent Space?
Talent Space, Inc. is looking for a Customer Operations Specialist for one its clients in the healthcare domain.
Responsibilities:
Responsibilities:
- Effectively managing customer accounts while maintaining successful relationships
- Establish, develop and maintain successful and mutually beneficial business relationships with internal and external stakeholders.
- Work closely with a cross-functional team in Global Supply Chain and be the primary point of contact for outside inquiries from healthcare facilities, Distributors and Pharmacies.
- Review customer orders for compliance to Alexion’s internal program and ship product in accordance with established distribution models
- Onboard new accounts with all necessary information required and maintain monthly outreach
- Maintain CRM tool with updates
- Process credits, debits and returns based off department processes.
- Effectively triage emails and phone calls from internal and external customers to ensure complete and timely resolution.
- Establish and maintain professional relationships with Specialty Pharmacies, Distributors, Physicians, Suppliers and Wholesalers.
- Form solid professional and collaborative relationships with Case Managers and additional colleagues within Global Supply Chain.
- Recognize and report any negative trends to management
- Participate in and complete all required training and Report any pharmacovigilant event within Alexion’s guidelines
- Participate in audits and audit reviews when necessary
- Ensure compliance with Risk Evaluation Mitigation Strategy (REMS) specific program for all orders received
- Identify, triage and process quality events including Supply and Logistics complaints, deviations and product quality complaints/adverse reactions
- Flexibility to undertake additional responsibilities and perform other duties as assigned to meet the evolving needs of the organization
- 4 years of college or equivalent work experience
- Prior knowledge of Microsoft Office – Microsoft Excel required
- Strong Communication skills
- SAP experience preferred
- Ability to adapt to new technology
- Strong attention to detail and data accuracy skills
- Strong interpersonal and written communication skills.
- Ability to be proactive, flexible, multitask and work with a sense of urgency.
Salary : $30 - $35
