What are the responsibilities and job description for the Remote Customer Service Representative position at Talent Trellis Inc.?
Job Description:
We are seeking a dynamic Remote Customer Service Representative to join our team. You will be the front line of support for our clients and customers, providing assistance and resolving issues with a high degree of satisfaction. Work remotely from anywhere in the U.S. in a role that offers flexible hours and a supportive team environment.
Key Responsibilities:
Handle customer inquiries and complaints through calls, emails, and live chat.
Provide information about products and services, take orders, and process returns.
Document and escalate customer feedback and issues to appropriate internal teams.
Maintain a thorough understanding of company products and services to offer solutions and complete sales transactions.
Ensure customer satisfaction and provide professional customer support.
Required Qualifications:
High school diploma or equivalent.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Preferred Qualifications:
Experience working remotely.
Additional language skills.
Familiarity with industry-specific CRM platforms, such as Zendesk or Salesforce.
Compensation & Benefits:
Competitive salary: $40,000 - $60,000 per year, based on experience.
Comprehensive health insurance and 401(k) plan.
Flexible work arrangements and professional development opportunities.
Salary : $40,000 - $60,000
