What are the responsibilities and job description for the Account Manager position at Talent Trellis?
Job Description:
We are seeking an enthusiastic Account Manager to join our dynamic team. This role will involve managing client accounts, building strong relationships, and ensuring the successful delivery of services. If you're a proactive communicator with a passion for client satisfaction and business growth, we'd love to have you on board!
Key Responsibilities:- Serve as the primary point of contact for assigned client accounts, maintaining a strong, positive relationship.
- Understand client needs and objectives, tailoring solutions to meet their requirements.
- Coordinate with internal teams to ensure timely and accurate delivery of services.
- Monitor the progress of projects and campaigns, providing regular updates to clients.
- Resolve any issues or concerns promptly to ensure high levels of client satisfaction.
- Upsell additional services or products to clients, supporting business growth.
- Maintain detailed records of client communications and project statuses.
- Provide insights and recommendations to clients for improving their business outcomes.
- Prepare and deliver client presentations, reports, and proposals.
- Bachelor's degree or equivalent work experience in business, marketing, or related field.
- Proven experience in account management or client relations.
- Strong communication skills, both verbal and written.
- Excellent organizational and multitasking abilities.
- Ability to work independently and manage multiple client accounts effectively.
- Proficiency in CRM software (e.g., Salesforce, HubSpot).
- A proactive approach with a keen eye for detail.
- Previous experience in a similar industry or business sector.
- Strong negotiation and problem-solving skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Experience with digital marketing or customer service.
- Competitive salary based on experience.
- Health insurance including medical, dental, and vision coverage.
- 401(k) with employer match.
- Generous paid time off and sick leave.
- Opportunities for professional development and career growth.
- Performance-based bonuses.
- Must be authorized to work in the specified country.
- Occasional travel may be required for client meetings.
Join our team and contribute to building meaningful relationships with clients while helping them succeed!
