What are the responsibilities and job description for the Customer Service Representative position at Talent Trellis?
About the job Customer Service Representative
We are looking for a dedicated Customer Service Representative (CSR) to join our remote team. In this role, you will be the frontline support for our customers, addressing their inquiries, resolving issues, and ensuring an excellent customer experience. If you thrive on problem-solving and delivering exceptional service, this role is for you!
Key Responsibilities :
- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve customer complaints efficiently, providing appropriate solutions and alternatives.
- Follow up on unresolved issues to ensure customer satisfaction.
- Maintain an in-depth knowledge of our products and services to provide accurate information.
- Document all interactions and maintain updated customer records.
- Collaborate with internal teams to address and escalate issues when necessary.
- Process orders, returns, and refunds as per company policies.
- Identify opportunities for process improvements to enhance the customer experience.
Required Qualifications :
Preferred Qualifications :
Compensation & Benefits :
Additional Information :
Join our team and become a valued member dedicated to providing outstanding customer experiences!
Salary : $50,000 - $70,000