What are the responsibilities and job description for the Customer Success Manager position at Talent Trellis?
About the job Customer Success Manager
Description
Job Title : Remote Customer Success Manager
Job Description :
We are seeking a proactive and organized Remote Customer Success Manager to join our team. In this role, you will ensure client satisfaction, foster client retention, and drive success by acting as a strategic partner to our clients. You'll enjoy the flexibility of working remotely from anywhere in the U.S. while being part of a collaborative team dedicated to delivering exceptional customer experiences.
Key Responsibilities :
- Act as the primary advocate for customers, addressing their needs and ensuring their success.
- Develop and nurture strong relationships to ensure customer satisfaction and long-term retention.
- Collaborate with internal teams to meet customer goals and optimize their experience.
- Oversee customer onboarding, training, and ongoing support to ensure smooth adoption of services or products.
- Analyze customer performance metrics to identify opportunities for growth and improvement.
- Conduct regular check-ins and meetings to discuss progress, challenges, and strategies.
- Collect and analyze customer feedback, providing actionable insights to improve offerings and processes.
- Prepare and deliver detailed reports on customer success metrics and initiatives.
Required Qualifications :
Preferred Qualifications :
Compensation & Benefits :
Additional Information :
Salary : $50,000 - $70,000
