Studio Manager

Our Client Job Description:

As the Studio Manager, you will be responsible for providing leadership and daily direction to the studio team at your designated studio. This position requires the candidate to have a sound understanding of sales and operational excellence standards. This leader must also take a high-caliber approach to coaching and staff development. This role reports directly to the Franchise Owner.

Job Responsibilities:

• Responsible for meeting performance metrics (KPI's), monthly revenue, facilities maintenance and operation needs.

• Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)

• Manage, monitor, develop and evaluate the performance of the studio team for ongoing success and growth

• Compliance and adherence to all studio policies for daily studio operations

• Responsible for on-boarding all new studio team members

• Develop and maintain a high energy studio culture with members and team employees

• Model all studio activities & responsibilities through self-involvement

• Manage disciplinary actions with Regional Manager involving all studio employees

• Be promotionally-oriented and have the ability to direct sales through company programs.

• Capable of performing all job duties of Assistant Team Lead, Head Coach and Coaches and assist them in their roles for exceptional performance.

Operational Responsibilities:

• Responsible for 6 month and annual staff performance reviews (in collaboration with Director of Training and Development)

• Enforce & maintain all corporate policies, business practices, systems and processes.

• A minimum of 35 hours of work-week will be spent in-studio , front-facing clients

• Monitor retail inventory levels, and ensure staff is informed of all product information needed to support sales.

• Ensures that all front of house systems are followed such as proper Member Check-In, correspondences with RV Staffing Team (general and sales related), Guest Registration, retail sales, delinquent account procedures, and customer care issues

• Provide and maintain the highest level of customer service always

• Utilize effective decision making regarding customer service issues and partnering with Regional Manager when necessary.

• Promote special events for the studio on a monthly basis.

• Responsible for ensuring that the facility is clean, maintained and operationally sound always.

• Responsible for maintaining the full function of all exercise equipment, following equipment maintenance schedules.

• Able to lead the fitness floor, guiding members through workout in a safe and effective manner.

Qualifications:

• Must possess excellent leadership and management skills to create a positive, successful environment for staff and members

• Previous management experience in the health & fitness industry strongly recommended

• Strong work ethic, integrity, and professional demeanor

• Solid verbal and written communication skills required

• Ability to multi-task and manage client and staff concerns

• Previous experience as a fitness coach or instructor, preferred

• Nationally accredited training certification or B.A. in Exercise Science or related field, preferred

• Current CPR Certification or to be obtained within three months of start date

• Excellent time management skills; must be able to manage many tasks quickly and efficiently

• Strong computer skills required with knowledge of MS office programs (Excel, Word)

• Ability to work and function in a TEAM environment

• Flexible to work early mornings, day, evening and weekend hours as needed by demands of the studio

• Health & Fitness minded people with a passion for fitness strongly preferred

Compensation:

• $60k per year