Senior Avaya Engineer

We are seeking a skilled and experienced Senior Avaya Engineer with a strong background in Microsoft Teams, Cisco technologies, and Avaya system architecture. This individual will be responsible for designing, implementing, and maintaining unified communication solutions to ensure efficient and seamless communication across our organization. The ideal candidate will have extensive knowledge of Avaya products, integration with Microsoft Teams, and Cisco networking, with specific experience supporting hybrid Avaya environments (Analog, Digital, VoIP, and SIP endpoint management).

Key Responsibilities :

• Design, implement, and support Avaya solutions : Oversee the deployment and maintenance of Avaya communication systems, including voice, video, and messaging platforms.
• Support Avaya hybrid environments : Manage and troubleshoot Analog, Digital, VoIP, and SIP endpoints within Avaya systems to ensure high availability and performance.
• Microsoft Teams integration : Configure and integrate Avaya systems with Microsoft Teams for unified communications, ensuring compatibility and optimal performance.
• Cisco networking : Collaborate with network teams to ensure seamless integration of Avaya and Cisco solutions, including VoIP systems, switches, routers, and other networking components.
• System monitoring and troubleshooting : Proactively monitor system performance, identify potential issues, and resolve technical problems related to Avaya, Teams, and Cisco environments.
• User training and support : Provide training and technical support to users on Avaya systems and Microsoft Teams to ensure effective usage and resolution of any issues.
• Documentation : Maintain up-to-date documentation of Avaya infrastructure, configurations, and processes for both technical teams and end users.
• Collaboration with cross-functional teams : Work closely with network, security, and infrastructure teams to ensure unified communication systems are secure, scalable, and meet organizational needs.

Required Qualifications :

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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