Associate, Credentials - Talent (2025-26)

Ref. 11133

Position Description

BASIC FUNCTION: The Credentials Associate is responsible for ensuring that all certificated staff meet California State credentialing requirements. Under the Supervision of Manager, Systems and Processes, the Credentials Associate oversees validation processes and satisfies reporting requirements to District and external entities. The Associate serves as the District’s lead on all matters related to credentialing laws, policies and regulations.   

The Credentials Associate must maintain confidentiality of all personnel matters; some duties will involve access to confidential information concerning employer-employee relations.  

REPRESENTATIVE DUTIES: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements).

ESSENTIAL FUNCTIONS

• Provide exemplary leadership, consultation and customer service on all credentialing issues. 
• Develop and implement strategies and systems to ensure compliance of certificated staff with credentialing requirements and appropriate teacher placement.
• Evaluate employment transcripts, education units, credentials, and other records to assess certificated applicants’ eligibility and placement; serve as point of escalation to resolve complex or non-standard credentialing issues.
• Manage the renewal process for credentialed employees, including: drafting and delivering communications to relevant employees; receiving employee credential documentation; reviewing and assessing the validity of employee credential documentation.
• Provide support to teachers who have invalid credentials to help them become compliant; and to teachers converting provisional credentials to cleared credentials.
• Train relevant District staff to screen and verify teacher, administrative and other credentials during routine hiring and position change processes.
• Maintain database of employee credentials; audit database to ensure that records are accurate and current for the purposes of state and federal compliance reporting.
• Remain current on existing California credentialing requirements and any legislative changes; provide updated communications and/or training regarding changes as relevant.
• Coordinate communication to parents and other stakeholders as needed regarding credential requirements or related information in accordance with state and federal legislation such as No Child Left Behind.
• Manage other employment verifications such as tuberculosis testing, fingerprinting processes, visa requests, in collaboration with other Division staff.
• Respond to, and mange all audit requests, including but not limited to HQT, SARC, EL, Williams, etc…; manage timelines and inform immediate supervisor of delays and corrective action taken.

Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

TRAINING, EDUCATION AND EXPERIENCE:

• Associate’s Degree or its equivalency required (2 years of similar and relevant work level experience = 1 year of college) in Human Resources, Business Administration or Public Administration.  A combination of experience and education may be used to meet the Associate Degree requirement; however, the work experience years used to qualify for the Associate’s Degree requirement cannot be used to meet the work requirement.  

• Four (4) years of recent, increasingly responsible credentials experience, two years of which must have been in a full-time, directly related school district personnel office

• Experience working with credentialing in public education setting strongly preferred
• Bachelor’s Degree preferred.

LICENSES AND OTHER REQUIREMENTS:

• Valid California Driver’s License 
• Employment eligibility that may include fingerprints, Tuberculosis and/or other employment clearance

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

• The principles, methods, strategies and techniques of human resource administration related to the area of compliance reporting
• Current applicable federal, state, school district laws, codes and regulations related to credentialing requirements 
• District systems for processing certificated personnel
• Methods and processes of statistical analysis and data reporting 
• Data management techniques
• Correct English usage, grammar, spelling, punctuation and vocabulary
• Interpersonal skills using tact, patience and courtesy

• Strategies and techniques for customer service
• Computer software, hardware, and related technology

ABILITY TO:

• Maintain department customer service performance standards, including tact, patience, and courtesy
• Maintain current knowledge of applicable laws, codes, regulations, policies, and procedures related to credentials and ensure compliance
• Manage databases; develop charts, tables, and graphs
• Communicate effectively both orally and in writing  with a range of leaders and employees within and external to the District
• Respond quickly to routine or ad hoc requests for information
• Analyze systems and procedures, develop and implement improvements and solutions
• Work independently with little direction
• Work as an integral part of a team

• Operate personal computer, related software, and other office equipment

WORKING CONDITIONS:

ENVIRONMENT:

Office environment; fast paced work, constant interruptions

PHYSICAL DEMANDS:

Hearing and speaking to exchange information, make presentations and communicate over the telephone; seeing to read, prepare, and proofread documents and view computer monitors; sitting or standing for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies; lifting light objects; ability to go to sites apart from primary office to conduct business.

NON-DISCRIMINATION POLICY:

The Oakland Unified School District does not discriminate in any program, activity, or in employment on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.

Salary : $100,063 - $127,708