Billing Manager

Position Summary:

The Billing Manager plays a critical role in supporting the billing operations of a growing Subscription (SaaS) business. This role is essential to the company’s transition to more efficient processes, systems, and tools. The ideal candidate will possess exceptional communication and relationship management skills and thrive in a dynamic, fast-paced environment.

Key Responsibilities:

• Assess complex customer agreements to ensure proper billing.
• Drive accurate and timely billing for one-time, recurring, and usage-based fees, leveraging both manual and automated processes.
• Ensure accurate revenue recognition and entitlement by collaborating across organizational teams.
• Establish and enforce controls to monitor and manage recurring billing processes.
• Compare contractual documents to quotes/order records for accuracy and resolve any discrepancies.
• Consult with internal teams to minimize risks associated with custom or non-standard deals.
• Manage internal and external escalations related to billing discrepancies.
• Approve and advise on monthly accruals to ensure accurate financial reporting.
• Meet tight month-end deadlines, including invoicing and reporting tasks.
• Create and deliver relevant reports and analysis to drive operational improvements.
• Train teams to support efficient, effective, and controlled billing operations.
• Provide continuous feedback to improve and enhance existing processes and workflows.
• Assist Accounts Receivable (AR) and disputes teams by researching and providing clarifications.

Basic Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related Business/Technical discipline.
• Experience in subscription/recurring billing, particularly with utilization-based models where billing varies monthly.
• Proficiency in financial systems and data query tools.
• Advanced Microsoft Excel skills and familiarity with the Microsoft Office Suite.
• Experience with billing software such as Zuora or NetSuite is highly preferred.