Customer Experience Manager
We are seeking a Client Onboarding Customer Experience Manager to join our dynamic team. This role will play a pivotal part in ensuring a seamless and positive experience for new customers while supporting the sales team with data-driven insights and operational alignment. In this role you will work closely with Sales, Finance, Production, and Supply Chain, this individual will drive customer satisfaction, process improvement, and strategic growth initiatives. This is an exciting opportunity to join the organization at a pivot point in their growth as they double their size and expand offerings and production.
Key Responsibilities and Functions of the Role
Customer Onboarding and Experience Management :
- Lead and manage the onboarding process for new customers to ensure a seamless transition and positive experience.
- Act as the primary point of contact for onboarding inquiries, providing timely resolution to escalated issues.
- Collaborate with cross-functional teams (Sales, Finance, Operations) to ensure alignment and support during onboarding.
Customer Service :
Deliver excellent customer service by addressing customer needs, resolving issues, and maintaining satisfaction and loyalty.Develop and refine onboarding processes to enhance efficiency and scalability.Sales Analysis and Reporting :
Analyze sales data to identify trends, opportunities, and actionable insights.Support the sales team by creating comprehensive reports and presenting recommendations to drive business growth.Technology Integration :
Manage and lead the implementation of EDI (Electronic Data Interchange) systems for new and existing customers.Utilize ERP systems, Excel, and other tools to streamline processes and improve data accuracy.Cross-Functional Collaboration :
Build and maintain relationships across Finance, Sales, Supply Chain, and Production to ensure smooth operations.Act as a liaison between departments to streamline communication and ensure alignment with company objectives.Qualifications Required
Education and Experience :
Bachelor's degree in business, Finance, or related fieldyears of experience in customer onboarding, customer service, or client experience management within a BB environment.Experience managing the support of the full sales cycle from Point of Sale to product delivery and ensuring a successful workflow is established and achieved in a high-volume environment.Experience in Consumer-Packaged Goods (Client) or a high-volume, customer-facing industry preferred.Skills and Competencies :
Strong analytical skills with the ability to interpret data and tell a compelling story.Proficient in EDI systems, Excel, and ERP software.Exceptional communication and interpersonal skills to effectively collaborate across functions.Business-minded approach with the ability to prioritize and manage competing demands.Adaptable and solution-oriented in a dynamic, fast-paced environment.Compensation and Benefits :
Base Salary : $,–$, (flexible for high-level candidates).Bonus : % target bonus based on company and personal KPIs.Benefits : Medical, Dental, Vision.k) : Employer contribution begins after days (no vesting period).Flexible Work Hours : -hour workweek with some flexibility.
Salary : $90,000 - $110,000
