What are the responsibilities and job description for the Customer Service Rep position at TalentBridge?
Job Title : Customer Service Representative
Job Location : Wilmington, MA
Shift Details : Tuesday-Saturday 12pm-8pm (Note : Shift could run until 9 or 10pm depending on volumes)
As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
What your day-to-day will look like :
- Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
- Support the building and developing of an effective and high-performance team
- Maintain daily and weekly statistics for individual direct reports
- Analyze department results
- Troubleshoot operational problems
- Complete team reports as required
- Identify and analyze escalated problems and provides guidance to direct reports for resolution
- Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction
What you'll need to excel :
At a minimum, you'll need :
It'd be great if you also have :
INDMSP
