What are the responsibilities and job description for the CWR-Customer Service Rep I position at TalentBridge?
Job Title - Customer Service Representative
Location - Newark, NJ
Duration : 6 months
SHIFT DETAILS : Tuesday -Saturday / 11-7 : 30pm
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like :
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
What you’ll need to excel :
At a minimum, you’ll need :
It’d be great if you also have :
INDMSP
