What are the responsibilities and job description for the Desktop / Helpdesk Support (Night Shift) Consultant position at TalentBurst, an Inc 5000 company?
Title: Desktop / Helpdesk Support - Client Technologies Specialist 1
Duration: 7 Months with possible extension
Location: Augusta, ME (Hybrid Work – Onsite twice a month (every other Wednesday)
Shift: Night Shift (11pm to 8 am)
Work schedule: Sundays through Thursdays.
Pay Rates: $30/hr on W2
Job Description:
Top 3 Skills:
- Desktop Support
- Help Desk Support
- Customer Support
Job Description:
- 50%: Customer service skills to include phone support and ticket support.
- 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
- 10%: Analyze operations and arrange components into logical sequences.
- Ability to remote into systems to assist in call resolution.
- Monitors state network and state applications for completion and errors.Reports errors according to SOP’s.
- Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles.
- Enters all calls into an internet-based tracking system, Assyst.
- Discriminates between critical and non-critical jobs and contacts programmers as necessary.
- Browse pending, ongoing, and completed RFC’s, to keep a general knowledge of changes occurring, or that have been completed.
- Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
- Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks.
- Checks condition codes on certain IBM jobs to be sure they have run correctly.Reports failures to IBM System Analyst.
Required Skills:
- Ability to follow written and oral instructions
- Ability to lift 35 lbs.
Operating Systems:
- Windows 10, Intermediate
- Microsoft Office 365, Beginner
Hardware:
- PC/Laptop, Intermediate
Preferred Skills:
- Operating System
- Mainframe (application), Beginner
Salary : $29 - $30
