Desktop Support Technician

Title: Desktop Support Tech

Location: Travel role

Travel State(s): Virginia, South Carolina, Colorado, Florida, Nevada, Idaho, New Hampshire, Texas, Tennessee, California, Georgia, Utah, Louisiana, Kentucky, Kansas, and Missouri

Duration: 3 months

Pay Rate: $24/hr. on W2

Shift: M-F

Schedule: 11 weeks (about 3 months) of deployment; the weeks of 3/17, 3/31, 4/14, 4/28, 5/12, 6/2, 8/11, 8/25, 9/8, 9/22, 10/13.

Details:

The candidate will deploy iMobile devices (iPhone) at the customer sites including but not limited to the deployment preparation, setting up the hardware, identifying problems, inventory legacy devices and any other tasks assigned by the Team Lead.

Responsibility:

• The candidate must 100% commit with the schedule.

• The candidate should have no travel restrictions to travel to the travel states.

• The candidate will travel on Sunday and be on site on Monday morning and return on Friday as per deployment schedule. (This schedule may vary due to the site requirements)

• The candidate should be comfortable to work in a hospital environment.

• The candidate will be compensated for the time during the deployment weeks only. The gaps between deployments will not be compensated.

• Insight will book candidate's travel and accommodation.

• Other travel cost will be reimbursed as per Insight's Travel Policy.

• The candidate will be entitled to claim per-diem for a full workday.

• The work schedule may require afterhours and weekend work as needed.

• The candidate will go through a credentialing process which will require flu vaccine, drug screen, background check, TB test etc. The credentialing expenses will be paid by Insight.

General Requirements:

• Working experience in a hospital environment is a Plus

• Follow instructions and directions from the team leader and designated chain of command with any process or procedural queries

• Always present themselves in Business Causal. Jeans, tennis shoes, hats, etc. are not allowed

• Work in a team environment, displaying commitment to professionalism and punctuality

• Possess excellent communication, interpersonal and client relationship skills, and a Can-Do attitude

• Experience in working at a high-profile client site

• Complete all assigned tasks efficiently and expediently, while maintaining highest quality standards

• Zero tolerance policy for being late and/or leaving early

• Must be fluent in English

Technical Requirements:

• Basic knowledge of iPhone operating system

• Professionalism and exceptional customer service skills

• Intermediate knowledge of MS Excel

• Possess knowledge of deployment of end user devices

Physical Requirements:

• High physical endurance: stand, squat, and walk long hours; no physical ailments (foot, ankle, knee, back, etc.)

• Lift up to 50 lbs.

***Additional Compliance requirements for this client***

Answers to questions that have been asked:

• Are they traveling to all the mentioned states? The Project encompasses visits to all the states, but not all will visit each state.

• Candidates don't have to be solely in the states listed, but obviously strong candidates in the right location will win over someone we have to fly in.

• Job description says experience in a hospital environment is a plus. Are the resources expected to work within a hospital environment? The hospital staff will take the resource's temperature daily to grant access. If a resource experiences any Covid symptoms, he/she must immediately report.

• Selected candidates will go thru credentialing process including background check, TB test (proof), Drug Screen, Flu Shot (proof), COVID Vaccine (proof), HIPAA, and Compliance training

• This is 11 weeks of work over 6 months and we want them to commit just for the deployment weeks. However, if a strong candidate and are interested in full-time travel they could potentially support other projects on their offer weeks.

• The candidate will be assigned one of the teams and will travel to the sites/states as per the team assignment.

Travel and Reimbursement:

• If the resource has to fly, they will bill the flight time 1 hour

• If the resource is driving their own vehicle to the site, they will get paid for the travel time and the mileage (as permitted by Insight PM).

• Techs will ***/day per-diem

• Will the client be paying for the hotel expenses or will it be taken out of their daily per diem? Insight will cover hotel cost

• The technicians that won't be working/won't be getting paid between the weeks of the deployments.

Work Schedule:

• Work Days/hours/ max hours per week: Will vary (some starts @ 6 am local, some later)

• Night work: Possibly, but not likely

• Weekend work (yes and frequency, or no): Possibly

• OT eligible? Yes